顧客故事

R

Richard werzbergerItaly

Did you ever plan a trip with kids and worry more about a big card charge than about where to go? This time when I booked a car through QEEQ, that was exactly what was on my mind. It was around the beginning of March and I wanted to rent a seven seat car in Milan. I planned to pick it up in the afternoon on March 6 and return it the next day. With kids and luggage I really needed a bigger car like a Peugeot 5008 or similar. The main reason I booked so fast was the One-Dollar Freeze. When I saw the booking page it said I only needed to pay 1 USD first and the rest would be charged automatically before the rental started. I read that line a few times. I was afraid I understood it wrong because with other bookings the full amount is usually taken right away. That always puts a lot of pressure on my credit card, especially when I travel with my child and need free limit for other things. That night my kid was already sleeping and I was sitting on the sofa with my phone. I compared different cars and prices and kept doing the math in my head. The idea that I could hold the booking with just 1 dollar felt really safe. So I tried to book. The payment went through very fast and the bank message also showed only 1 USD. I felt very relaxed after that. It was like I locked the car but did not need to pay a big sum yet. In the next days I booked flights and hotel. My card limit stayed quite free because the full rental amount was not taken yet. As a parent I really felt how helpful that was. There are always extra costs with kids and sometimes sudden things to buy. If a big chunk of money was gone from my card at the start I would feel very nervous the whole time. When the trip got close I saw the full rental charge appear on my card. I did not need to click anything or call anyone. It was all automatic. There was no extra fee and the amount was the same as in my order. This made me trust the process more. For someone like me who is watching the budget and also watching a child it was a big help. The booking moment felt light and simple instead of heavy and stressful. Looking back at this booking with them, the thing I remember most is that I could secure the car by paying just 1 dollar first. It made it much easier to plan everything and it kept the stress on my credit card low.

T

Tyler JenkinsUnited States

"Just one dollar" I said that to myself while staring at my phone screen. That night I was at home planning my trip from Atlanta to Port Canaveral. I was traveling alone and had to handle every detail by myself, so I felt some pressure. When I opened QEEQ I saw something called One-Dollar Freeze. At first I thought it was some kind of trick. Then I tapped in and saw that I really only needed to pay 1 dollar first to lock the car. My brain started to do math. My credit card limit was not very high at that time. I still needed money for flights and hotels. If I paid the full rental fee at once my budget for the month would be very tight. I stared at that line for a few seconds. Then I thought I should just try it since it was only one dollar. I entered my card number and hit confirm. My phone buzzed a little and I felt this light feeling like I had settled one big thing first. For the next few days I did not think much about the payment. I just had this picture in my mind that the car was already booked. When it got closer to the trip I started to check my plan more carefully. On the night of March 3rd I looked at my calendar and told myself that the next evening I would pick up the car at Atlanta airport around ten on March 4th. I imagined myself walking out of the terminal with my luggage going to the Alamo desk to get a Hyundai Elantra and I felt a bit excited. On the day I was leaving I suddenly had a small worry. I asked myself if the rest of the money was paid or not. I opened my banking app and saw that the remaining rental fee had already been charged not long before and it was just before the booking started. I was a bit surprised. I went back to the order page to check the amount. Everything matched. No extra charge and no strange fees. It was just the price I saw when I booked. That feeling was nice. It was like someone had done the timing for me and I only needed to show up at the airport. When I walked from the Atlanta airport terminal to the rental car area I felt pretty relaxed because the payment was already done. I did not need to take out my card and worry at the counter. I only had to give my name and take the keys. The staff at Alamo finished the paperwork and gave me the keys. I got into the Elantra. The car still had a bit of new car smell. The airport lights shone on the windshield. I held the steering wheel and suddenly realized I did not really stress about payments at all for this trip. In the next few days I drove south alone and sometimes thought about returning the car in Port Canaveral. I told myself that I would try to arrive before noon. On the day of return I got there a little after eleven. The drop off spot was near the port. I parked the car. The staff checked it and said it was fine. When I walked away I noticed that from the moment I booked until I returned the car I almost never had to worry about the money. Looking back I think One-Dollar Freeze fits someone like me who travels alone. I only paid 1 dollar at the start to hold the car then the rest was charged automatically before the trip. It let me lock in my plan first and then deal with my credit card slowly. I did not have to pay a big amount in one shot. For me it felt like someone set a smooth rhythm. I just followed my time and left the rest to them.

J

Joyce FisherUnited States

When I clicked book, I was actually a bit nervous. I was going to Denver alone. My plan was not fully set and my budget was tight. I still wanted a big car so I could drive more comfortably. I chose a Chevrolet Suburban with Avis and when I saw the price I did the math in my head again and again. What made me relax was the One-Dollar Freeze. I saw that I only needed to pay 1 dollar first to lock the car and the rest would be charged automatically before pickup. I really let out a breath. I thought I should lock the car now and then fix my budget in the next weeks. It showed that the rest of the money would be taken only close to the rental start so I felt I had some buffer time. When I think about myself later walking alone in Denver Airport with my suitcase I feel even more happy about that choice. The airport was busy. I had my backpack and I opened my phone to check the confirmation email. I saw the big seven seat car from Avis was waiting for me and I felt safe. I was not charged a big amount long before the trip so during that time I could use my money for other things like flights and rooms. When it was close to my trip I saw the final rental charge on my credit card. It was just like they said. It was taken automatically with no extra fee and no interest. I remember I was even thinking about adding one or two more days to my plan. I did not change it in the end but because I knew they would not take all the money right away I dared to book early. The feeling of not having a huge payment at once was really good for me as a solo traveler. I thought that if it was like before when full payment was charged at once I would wait much longer to book and I would feel stressed for a long time. One or two days before I went to Denver I checked the order again. I looked at the car info and the times. Pickup was around noon and return was at ten in the morning. I knew the money was already charged as planned. I did not need to think how much cash to prepare. I was not afraid of questions about payment at the counter. When I went to the Avis counter I just showed my ID and my confirmation. The payment part was basically already finished. When I look back the strongest feeling is this. I am not someone with a very high credit card limit. When I see a big hold on my card I get nervous. That time I only paid 1 dollar first. It was almost nothing on my bill. During the weeks before the trip I did not feel big pressure on my card. When they took the rest of the money I was ready for it. I knew the total price and I did not feel like a big amount was suddenly pulled from my account. For me the One-Dollar Freeze was like a very easy start. I locked the car first and then slowly planned the rest of my Denver trip. As a person traveling alone this way of book first and pay later made everything much simpler. When I finally saw that big Suburban waiting for me in the parking lot I felt that paying only 1 dollar at the beginning to hold it was a pretty smart move with QEEQ.

A

Anthony DrizinUnited States

That day I was on my phone checking car prices and I opened QEEQ. I just wanted to see how much a big car in Denver would cost. The funny thing is the part that stayed in my mind was not the car. It was their One-Dollar Freeze payment way. My plan was to go to Denver around March 1, pick up a big SUV like a Chevrolet Suburban around noon, and drive with my friends. But at that time my money was tied to other trips. I did not want my credit card limit to be hit by one big charge. I sat there thinking maybe I should wait and book later. Then I saw the line that said I only needed to pay 1 dollar first. It woke me up. It felt so easy. I tapped in and saw that with One-Dollar Freeze I could lock the car with just 1 dollar and they would charge the rest before the rental started. I did not need to watch the dates or think about payment every day. I also did not need to put a large amount on my card at once. My mind relaxed right away. It felt like I quietly fixed my Denver plan while my wallet could still breathe. That night in my room I lay on my bed and looked at the photo of the Suburban on my phone again and again. I imagined driving it in the States with my friends and music on. Then I just pressed book. My credit card only showed a tiny 1 dollar charge. It almost looked like a joke but my booking was there and safe. I felt this design really fits young people. Many times we have the budget but we do not want our card to be pushed so hard at the start. Some time later when it was close to my real Denver trip I checked my card again. The rest of the rental fee had been charged automatically. No extra fee. No interest. It just quietly went through. I only needed to remember to pick up the car at Denver and that was all. For a student like me who plans different trips in different places this way of paying 1 dollar first and letting the system charge the rest later feels really light. My credit card did not feel much pressure so I felt more brave to book the car early.

S

shalom bublilSpain

Warm air outside the airport. Bright sun on the ground. I pulled my suitcase toward the Alicante car rental area and I felt pretty relaxed. I booked the car with QEEQ so I was not really worried about money anymore. A few days before that, I was at home in Germany. It was late and I was on my laptop. I saw the option called One-Dollar Freeze. It said I could pay only 1 dollar first and lock the booking. I just sat there and stared at the screen for a moment. I saw the full price and it looked a bit heavy for my budget. But this 1 dollar thing made my mind calm right away. I chose that option and clicked confirm. My bank sent a message. The amount was really small and clear. I felt like I saved my card from a big hit. It was like I reserved my spot with almost no cost and I could breathe a bit. Jump to a few days later in Spain. On the plane I did not think about my card limit or some big payment. I already knew the rest of the money would be taken automatically before the rental started. I did not need to do anything else or remember some date. When I reached the Avis counter I just showed my documents and my booking number. The staff there could find my booking in their system. They did not ask me to pay something strange or extra at the desk, which felt really good. I was standing next to the counter waiting for the Opel Corsa and I suddenly thought about my choice again. If I had to pay the full amount at the very beginning, I think I would have hesitated a lot. Maybe I would even change plans or look for another company. With only 1 dollar first I could fix the booking and then let the rest be handled later, with no interest. For me as a solo traveler with a pretty tight budget, it removed a lot of money stress. On the return day around March 9 in the afternoon I drove back to the Alicante parking area. I checked the car, gave the keys back and that was it. During the whole trip I almost forgot how I paid, because everything went smooth and there were no weird extra fees on my bill. For me this way of paying just 1 dollar first made the whole booking feel light. It gave me a buffer so my credit card did not feel under pressure. As someone traveling alone that feeling matters a lot.